MR FOG Vape
At MR FOG Vape, customer satisfaction is important to us. Due to the nature of vape products and for health and safety reasons, we have specific return and refund guidelines outlined below.
Please read this policy carefully before making a purchase.
🔞 Age Requirement
All products sold on MR FOG Vape are intended for adults 21 years of age or older. By purchasing from our store, you confirm that you meet the legal age requirement in your state or jurisdiction.
🚭 Returns Policy
Because vape products are consumable and for hygiene reasons, we do not accept returns on opened or used items.
We only accept returns under the following conditions:
-
Item is unopened and unused
-
Item is in its original sealed packaging
-
Return request is made within 7 days of delivery
-
Item was damaged during shipping (proof required)
📦 Damaged or Defective Items
If your MR FOG Vape product arrives:
-
Damaged
-
Leaking
-
Not functioning upon first use
Please contact us within 48 hours of delivery.
To process your claim, you must provide:
-
Order number
-
Clear photos of the product
-
Photo of the packaging
-
Brief description of the issue
Once approved, we may offer:
-
A replacement
-
Store credit
-
Partial refund (depending on the case)
❌ Non-Returnable Items
The following items cannot be returned:
-
Opened disposable vapes
-
Used pod systems
-
E-liquids
-
Nicotine pouches
-
Clearance or sale items
-
Items returned without prior approval
💳 Refund Process
If your return is approved:
-
Refunds are issued to the original payment method
-
Processing time: 3–7 business days
-
Shipping fees are non-refundable (unless error is ours)
We reserve the right to deny refunds that do not meet our policy guidelines.
🚚 Shipping Errors
If you received the wrong item due to our error, we will:
-
Cover return shipping
-
Ship the correct item at no extra charge
Please notify us within 3 days of delivery.
⚠️ Order Cancellations
Orders may be canceled only if they have not yet shipped. Once an order is processed or shipped, it cannot be canceled.
📩 How to Request a Return
To request a return or report an issue, please contact:
Email: [your support email]
Order Number: Required
Subject Line: Refund Request – Order #[XXXX]
We aim to respond within 24–48 business hours.
📌 Important Notice
Due to federal, state, and local regulations regarding vape products, we strictly follow all compliance and safety guidelines. MR FOG Vape reserves the right to update this policy at any time.
